From inside Solco
Click Feedback at the top of the sidebar, beside Settings. Write what happened, what you expected and the steps that led there, or just an idea, and send it.
- Your email, for replies there too (optional): leave an address if you would like replies by email as well.
- Attach a diagnostic summary adds a short technical summary. Click Read it to see the exact text before you send.
Replies from the Solco team appear in the same panel, and the Feedback icon shows a dot when one is new. Closing the panel keeps the conversation.
When a task goes wrong, Activity shows the problem with Tell us beside it, which opens Feedback with the details filled in. After a crash, the sidebar says whether a crash report was sent and offers Add details….
From this help center
Use the chat bubble in the corner of any page here. The chat asks for your email address first, so we can reply by email after you close the page.
Sharing a diagnostic report
For a fuller report, open Settings › About, find Report a problem and click Create report…. Add notes if you like, click Review report, read it, then Copy report or Save report… and attach it to your message. The report holds your Solco version, operating system and a summary of recent tasks. It never contains your music, your library, track names, file paths or your computer's name. Creating it uploads nothing.
If Solco can't open your library at all, run solco diagnostics in a terminal for a basic report.
See "Privacy, error reports and diagnostics" for what each of these sends, and where.