Solco doesn't see the USB drive
The bottom of the sidebar says No USB drive connected.
- Check that the drive is mounted: it should show in Finder, File Explorer or your file manager.
- Click the refresh button beside No USB drive connected to look again.
- If you unplugged and plugged the drive back in, or Windows gave it a different letter, refresh and choose it again.
If Solco sees the drive but won't export to it:
- "CDJs need this drive formatted as FAT32." Back up the drive, then choose Erase and prepare drive… from its menu in the sidebar. This erases it.
- "This drive is read-only, so nothing can be added to it." Check the drive's write-protect switch, or repair it with your system's disk tool. You can still use Import from USB.
- "This drive is set to write slowly" (Linux). Click Speed it up… before a large export, and follow the steps it shows.
rekordbox has the drive open
If Solco says The OneLibrary database on this drive is still open, probably in rekordbox, so nothing will be changed, quit rekordbox and try again. If the message stays, open the drive in rekordbox once and quit it. Solco changes nothing on the drive until then.
Importing your rekordbox library is different: rekordbox can stay open. If Solco says rekordbox kept changing its library while Solco copied it, try again in a moment, or quit rekordbox first.
The update stopped because the drive changed
If rekordbox or another app added tracks or playlists to a drive Solco made, or changed its library, the update stops and changes nothing, and says what changed. You can:
- click Import from USB to bring those changes into your library, then export to an empty drive; or
- choose Restore Solco’s library… in the review. The Ready card's button then reads Restore Solco’s library. Solco keeps a copy of the drive's library files on your computer first.
If an update would remove a track that one of your played sets uses, it stops too. Keep those tracks, use an ordinary export, or save the sets first with Import histories only under Import from USB.
rekordbox or a player using a Solco drive is normal: rekordbox adds its profile and My Tags, and players record played sets and play counts. Solco keeps all of it.
An export was interrupted
If an export was stopped or interrupted, export again with the same choice. Solco checks the files it already copied and reuses the good ones. The drive keeps the library it had until an export finishes. Solco's unfinished files stay on the drive until you export again; to remove them, click Saved work… on the Export page and review the list before discarding.
Checking a drive before a gig
- Keep Check every copied file before finishing on, so every copied file is read back.
- Turn on Re-read the whole drive afterwards for the drive you take to the gig.
- From a terminal,
solco verify /path/to/drivechecks a Solco drive without opening your library.
Then eject safely, load a few tracks on a player, and check the grid, cues, playlist order, waveform and level.
Still stuck?
In Activity, click Tell us beside the problem. It opens Feedback with the error filled in. See "Contacting the Solco team".